1. Smartron India does not warrant that the operation of the Device will be uninterrupted or error free.



2. Warranty does not apply at the occurrence of the following instances:

a. To any of the consumable components of the Device(s), such as the buttons, housing, housing colour and other external attachments or the protective coatings that is susceptible to inevitable wear and tear over time, unless the failure has occurred due to a defect in design or the manufacture of the Device.

b. To cosmetic damage, including but not limited to scratches, dents, and any other cosmetic or other such physical damages.

c. To damage caused by use of third party products including but not limited to hardware damage caused by the installation and use of third party software and/or hardware products.

d. This warranty does not apply to damage or failure to perform arising as a result of any "acts of God" or from any abuse, misuse, abnormal use or use in violation of any applicable standard, code or instructions for use including without limitation those contained in the industry and/or electrical standards for the relevant Territory or in this Warranty Policy and the other policies that may be uploaded on Smartron India’s website.

e. To damages caused by operating the Device outside the permitted or intended use specified in the User’s Guide accompanying the Device;

f. To a Device or any component or part of the Device that has been opened or disassembled or modified from its original state by anyone, including the Customer or any other third party, other than a Smartron India Authorised Service Centre (as defined in clause D.2 of the Warranty Policy)

g. If the serial number on the Device(s) has been removed or defaced or altered or if evidence suggests so.

h. Deterioration of the Device caused by regular wear and tear.

i. To any defect arising from the fact that the battery has been short circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence or tampering or by the fact that the battery has been used in other devices other than the Device for which it has been specified.

j. Any defect caused by the Internet modem, wifi network or other third part accessory or system.

k. Due to any upgrades made in the Device’s software due to changes in wifi network parameters.

l. Customer or any third party has so modified the Device, either by reconfiguration or by replacing any part or ancillary part of the Device with a part or ancillary parts that are not supplied or approved by Smartron India, so as to alter the functionality of the Device or any of its components.

m. Customer is unable to provide proof of purchase, and details regarding the name and address of seller, date and place of purchase, Device model and serial/IMEI number.

n. Device(s) purchased from unauthorized dealers or from any country other than the original country of purchase.

o. Any kind of spillage of food or liquids on the Device, or if the Device gains damage due to exposure to prolonged and/or excessive moisture or dampness or subjected to extreme thermal environment conditions.

p. Operating the Device in a voltage supply that is not conducive for the proper functioning of the Device.

q. Operating the Device in any other hostile environment that may prevent the Device from performing optimally.

r. The Device acquires or is subject to corrosion, rust or stains.s

s. The Device is repaired or attempted a repair on by any party other than a Smartron India authorized technician.

t. Infestation caused by insects or due to contact with vermin.

u. Failure to conduct regular servicing or cleaning of the Device or Subject to such usage for which the Device is not designed.

v. This warranty does not cover general Device maintenance, demonstration, installation, routine servicing, calibration and customization of the Device.

w. Warranty does not cover any cracks on the LCD/Glass except if the LCD/Glass was found to be cracked at the time of purchase, and the same was pointed out to Smartron India at the time of delivery of the Device by the Customer, within seven (7) days of receiving it.

x. This Warranty does not apply if the Device has been used for any purpose other than for personal use.

y. This Warranty does not apply if the Device has been operated using battery chargers that are not provided by Smartron India.

1. In case of a complaint Customer is advised to refer to the User's Guide to ensure that all the correct operation procedures have been followed. The Customer is further requested to refer to the available troubleshooting guide on support.smartron.com. To claim Warranty, the Customer can either visit Smartron India’s website at (http://support.smartron.com) or write to the support team at tcare@smartron.com stating the problem. The Customer is advised to furnish the support team at Smartron India with all the necessary and correct details regarding the problems she/he is facing with the Device(s). i. When contacting our service team, Customer is requested to provide details which may include among other things, full model number, details about purchase of extended warranty policy if applicable, serial number, IMEI Number, date and proof of purchase and a brief description of the fault/query. ii. If the Device is outside the Warranty Period, you should read about RMA procedures/policies provided in clause D.5 and D.6 of this Warranty Policy.

2. A Smartron India representative (hereinafter “Authorized Service Centre”) shall contact the Customer and attempt to diagnose and resolve the Customer’s problem through remote diagnostic tool, an email or a telephonic call. The Customer is required to clearly state the problem she/he might be facing with the Device. The Authorized Service Centre will guide the Customer through a set of instructions depending on the nature of the complaint. Such instructions will be given with the intent of resolving the issue with the Device and may also necessitate a photograph or a video of the device that the Authorised Service Centre may request the Customer to provide. As a part of the diagnosing procedure, Customer may be required to update their OS/Firmware and/or follow troubleshooting steps as may be suggested by the Authorised Service Centre. The Authorised Service Centre shall determine, at its sole discretion, whether the claim is eligible and/or valid.

3. Based on the findings of the Authorised Service Centre, the Device(s) may fall in one of following categories: i. Replaced by an equally functional device. ii. Provided out of warranty services using return material authorisation (“RMA”) services iii. In case there is a conflict between the Customer and Smartron India a resolution process may be formulated using the RMA services.

4. Out of warranty: Smartron will provide Out of Warranty repairs from its Authorised Service Centre for products which are not covered under the Warranty, he must pay for the out of warranty services including the expenses for all parts or ancillary parts necessary for the said out of warranty services, labour charges and any other associated expenses for the warranty service. Repair estimate for out of warranty service may be subject to change after receipt of device by the Authorised Service Centre. Authorised Service Centre will start repairing the device only when the customer has paid an initial advance amount for the warranty services. An estimated lead time will be intimated to the Customer at the time of submission of device.

5. Resolution in case of conflicting diagnosis:

I. For complaints regarding a Device the Customer may contact the Authorised Service Centre and follow the procedure as mentioned under clause D.1 and clause D.2 above. If the problem persists with the Device and it is determined by the Authorised Service Centre that the problem is caused due to negligent handling by the Customer or any third party or for any other reason as mentioned under Clause C of this Warranty Policy, and the Customer disagrees to the same insisting that the defect with the Device is caused due to a manufacturing or workmanship defect on the part of Smartron India, a conflict may arise.

II. The Customer hereby agrees to provide any additional documentation and/or attaching the requisite proof as specified by Authorised Service Centre in order to evaluate the Warranty claim and determine Warranty eligibility.

III. The Authorised Service Centre will give the Customer a Workorder number and other associated details about the shipping information to the Authorised Service Center. The RMA number is provided to identify the complaint raised by the Customer and the device associated with the issue.

IV. The Authorised Service Centre’s decision on the applicability of warranty after such assessment will be considered final.

V.If the defect in the Device is found to be caused by negligent handling by the Customer or a third party or for any other reason as mentioned under Clause C of this Warranty Policy, the Device will not be eligible for Warranty and the Customer MUST bear all the risk, costs and expenses related to the servicing of the Device, which may also include the cost of shipment or any other method that may be employed for the procurement of the defective Device and the delivery of the serviced Device. If the Customer decides to authorise a service which is not covered under the Warranty, he must pay for the out of warranty services including the expenses for all parts or ancillary parts necessary for the said out of warranty services, labour charges and any other associated expenses for the warranty service.

1. DISCLAIMER

a. Smartron India disclaims any representation to the greatest extent permissible by law that it will provide the Customer with the replaced Device complete within a certain number of days as may be requested by the Customer. Smartron India representatives may provide estimates of the time required for Warranty Service, but the actual time required depends on the Customer’s geographic location, nature of the defect, availability of required spare parts or devices at the Smartron India Service Centre and other such extraneous factors beyond Smartron India’s control.

b. Smartron India disclaims all warranty services and all out of warranty services to Device(s) purchased from unauthorised dealers or on warranty claims or service requests made from any country other than the original country of purchase. Smartron India, further, reserves the right to refuse to replace any Device(s) if it is relocated from the place of its original shipping address.

c. Smartron India may upgrade the system software as part of normal Warranty Service, due to which data or applications present on the Device, might be erased and some applications that were previously compatible with the Device may cease to be compatible. Smartron India will not be held liable for any damages, direct or consequential, for such upgrades.

d. This Warranty Policy is subject to change, from time to time, at the sole discretion of Smartron India and the changes in the latest modified version of the same will be updated on Smartron India’s website and will be binding on the Parties.

e. In order to receive the benefits of the Warranty, Customer shall provide the Authorised Service Centre access to the defective Device for verification. Under no circumstances will Smartron India be held liable for Device malfunction.

f. Smartron India will not be held liable for providing updates including but not limited to software updates or for releasing new software, or firmware, or OS updates. Such updates will be provided only at Smartron India’s discretion and Smartron India is not bound under this Warranty Policy and to the greatest extent permissible by law to be liable for providing or not providing the said updates.



2. LIMITATION OF LIABILITY

a. In no event shall Smartron India be liable under this warranty for loss of profit, loss of anticipated profit or savings, loss of data, loss of use of the Device or any associated equipment, or indirect, incidental or consequential losses or damages of any nature whatsoever to the fullest extent that those losses or damages can be disclaimed by law.

b. To the maximum extent permitted by law, and except as expressly set forth in the Warranty contained herein, Smartron India makes no warranty or representation and there are no conditions, express or implied, statutory or otherwise, of any kind whatsoever with respect to the Device, including but not limited to the merchantability of the Device or its fitness for any particular purpose or use, design, condition, quality, or performance of the Device, or workmanship of the Device or the components contained therein. No reseller, agent, or employee of Smartron India is authorized to make any modification, extension, or addition to this Warranty. Nothing contained in the associated documents on the website or otherwise shall be construed to create an express warranty of any kind whatsoever with respect to the Device. Smartron India shall not be liable for the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence and contributory negligence) or fault committed by Smartron India, its agents or employees, or for any breach of contract or for any claim brought against the Customer by any other party, to the greatest extent permissible under law. As for those warranties that cannot be disclaimed, Smartron India limits the term of such warranty periods and remedies of such warranties to the term and duration as mentioned in the Warranty Policy for the repair or replacement services at Smartron India’s option as described in the terms of this Warranty Policy.

c. This Warranty Policy does not affect your statutory rights as a consumer in any way. The Warranty is in addition to, and does not exclude or modify in any way the non excludable statutory rights you may have under the laws of your Territory. Some jurisdictions disallow the limitation of damages or exclusions of implied or deemed warranties, so the above limitation or exclusions may not apply to you to the extent permissible under the law.

d. Smartron India will remove all applications and data on the Device once the same reaches the service centers of Smartron India. Smartron India disclaims any representation that it will be able to repair any Device under this Warranty or make a Device exchange without risk to or loss of programs or data. SMARTRON INDIA WILL NOT BE HELD LIABLE FOR ANY LOSS OF DATA. The Customer is advised to taking backups of any data stored on the Device before sending the Device to Smartron India or to the Authorised Service Centre. It is further understood that Customer shall at all times keep a back up of all the necessary/confidential/ sensitive data even while the Device is in use. In case the Device malfunctions and the data cannot be retrieved, then Smartron India shall not be held responsible for such loss or any further consequential loss that may arise out of it. There shall be no responsibility assumed for third party accessories or storage media that might be sent to the service centre by the Customer.



3. SEVERABILITY

a. If any portion of this limited warranty is held illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability for the remainder of this limited warranty which you acknowledge is and will always be construed to be limited by its terms or as limited as the law permits.

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